TO BE PUBLISHED IN WEB-SITE

 

OFFICE OF THE COMMISSIONER OF CENTRAL EXCISE, AHMEDABAD-II

CUSTOM HOUSE, NAVRANG, AHMEDABAD- 380 009

 

PHONE NO. (079) 2754 4599                                                        FAX NO. (079) 2754 4463

F.No. I/7-03/2008-Adm                                                        Ahmedabad, dated    9.12.2009

 

 

NOTICE INVITING TENDER FOR COMPREHENSIV E ANNUAL MAINTENANCE

CONTRACT OF COMPUTERS & ITS PERIPHERALS

 

 

Sealed Tenders under two bid systems (1) A Technical Bid Containing information relating to all aspects other than the price quoted and (2) A Financial Bid containing the price quoted, both to be provided separately in sealed covers are invited from eligible parties, for the Maintenance of Computers and peripheral items installed at various offices/locations of this Commissionerate. The eligibility criteria, the conditions governing the Maintenance Contract, list of items and details for Technical Bid are mentioned in the Annexure I, II, III and IV respectively.

 

The Tender Applications of only those who satisfy the eligibility criteria (as laid down in Annexure-I ) will alone be considered. The sealed covers containing the tenders shall be subscribed as “TECHNICAL”, FINANCIAL” and be addressed to the “Commissioner, Central Excise, Ahmedabad-II may be submitted or received to the Headquarters, Administration Section of the Commissionerate on or before 21.12.2009 up to 17.00 hrs. No tender will be accepted or considered after the last date i.e. 17.12.09 after 11.00 hrs.

 

The bids will be opened on 23.12.2009 at 12.00 hrs. in the presence of bidders who wish to be present on that date and time. The Tender Documents can be downloaded from the Departmental website www.cenexahmedabad2.nic.in

 

 

JOINT COMMISSIONER (P &E)

 

 

Encl: Annexure I, II, III and IV.


 

 

ANNEXURE-I

 

Eligibility criteria for Comprehensive Annual Maintenance Contract of Computers & its peripherals.

 

1.      The Company/firm/enterprise intending to submit the tender (hereinafter called the Company) shall be a reputed organization in the field of Hardware and Software maintenance for the last 5 years.

 

2.      The Company should have undertaken AMC for at least three Central Government Department/Public Sector Unit (PSU), in any of the previous three years in Ahmedabad and should have provided support from their local offices at the designated customer sites.

 

3.      The Company’s contract should not have been terminated before the expiry of the full term, in any of the previous years or current year.

 

4.      The Company must also appoint one person in the Department for full time of office hours who is qualified and skilled expertise in the following fields and the said service engineer must be knowledgeable enough to troubleshoot any hardware related problems.

 

(a)   Good Knowledge in MS Office suite.

(b)   Management of Local Area Network and Internet Mailing systems.


 

 

ANNEXURE-II

Conditions governing Comprehensive AMC

1.      This office does not bind itself to accept the lowest tender and reserves the right to reject any or all the tenders received without assigning any reason whatsoever. Tenders in which any of the particulars and prescribed information are inadequate or incomplete in any respect of the prescribed conditions are not fulfilled are liable to be rejected.

 

2.      The maintenance service by the company shall include monthly preventive service and breakdown maintenance of all computer hardware items in this Commissionerate.

 

3.      Where the parts/components have failed /damaged or gone into disuse due to any reason, replacement of those parts/components including hard disk, RAM, wires cables, chords, cards, circuit board, mouse & key board etc. shall be provided free of cost by the company within 24 hours of attending to the call.

 

4.       Where the items/parts/components need replacement, the same shall be replaced with the same make , specification and brand of item/component/part. In case the brand/model has become obsolete, the same shall be replaced with appropriate of the items/parts/components.

 

5.      Where replacement of parts or support could not be obtained due  to obsolescence, the entire spares of system (such as server, printer, scanner etc.) shall be replaced by the Company with a branded equivalent or higher system, with at least existing configuration of the failed system.

 

6.      Where the replacement of the entire system with a new one has been necessitated, the replacement of the entire system shall be provided within one week and in any case not later than 10 working days from the date of the failure of the old system.

7.      In the case of Unixware or Redhat 8/9 Linux Server failure due to any reason, the server shall be made up and running immediately so that the downtime shall not exceed eight hours.

 

8.      In case of failure of windows OS based PCs due to any reason, the system shall be restored/rectified so that the downtime shall not exceed eight hours.

 

 

9.      In case of failure of printers, the same shall be restored/rectified so that the downtime shall not exceed 24 hours.

 

10. In all cases of replacement of spares including hard disk replacement for items mentioned in Sl. No. 4 to 9 above, it must be done within 24 hours including the necessary software like operating system installation.

 

11. Penalty will be charged for downtime more than 72 hours in the individual case of PC and 48 hours in the case of breakdown of servers.

 

12. In case of an additional day of downtime a penalty of 0.5% of the total Hardware/System value will be deducted.

 

13. This maintenance contract shall remain in force for one year from the date of acceptance of contract.

 

14. The charges will be paid quarterly after the satisfactory completion , at the end of each quarter.

 

15. Qualified expert resident engineer must be stationed permanently in Commissionerate Headquarters’ Office at Ahmedabad. He/She shall attend to all the calls during the day from all the formations of the Central Excise, Ahmedabad-II Commissionrate including Divisional Offices of Division-I to Division-V . He/She shall also make himself/herself available on all days at any of the formations of this office for such reasons as the visit to dignitaries, Union Budget Presentation in the Parliament, etc. regardless of the holidays. These days shall be notified by this office from time to time in advance.

 

16. If any hardware is disposed off during the period of Maintenance Contract for one of more reason, the proportionate charges alone will be paid. If charges have been paid before the disposal for the System, then the proportionate amount is to be adjusted against the charges payable on remaining machines.

 

17. Cost shall be quoted for each type, brand and configuration of the hardware and also as aggregate of all the hardware put together based on the list of machines, so that some items can be either included additionally during the period of contract or withdrawn before its commencement. Further break up like takes etc. should also be shown. Total aggregate amount should be given.

 

18. Whenever during the period of the Maintenance Contract, the service of the company is found to be violating any of the conditions governing the Maintenance Contract, this office has the right to terminate the contract immediately without any compensation.


 

 

ANNEXURE-III

 

1.      Standard peripherals like KBD/Optical Mouse/CD ROM are included in each and every computer.

 

2.      15/17” CRT/LCD are also included.

 

3.      Laser-Teflon part of AMC only.

 

4.      Where ever HP/HCL under warranty, minor OS related problems should be attended in case of emergency. However Deptt. will log the call with HP/HCL.

 

5.      Financial Bid should be separate and Taxes and other charges should be mentioned clearly.

 

Total Nos. of Computer and its peripherals taken for AMC

 

Summary

Nos.

PC

97

CRT

92

LCD

05

Server

02

Laser Printer

48

Inkjet Printer

16

KVM Switch

01

 

Addresses where computers are installed:

 

1.      Custom House, Nr. Income Tax Circle, Ahmedabad- 380009

2.      Jivabhai Mansion, B/H Ashram Road Police Chowki, Ahmedabad- 380009

3.      Vidyalaya Chambers, Nr Paldi Char Rasta, Paldi, Ahmedabad- 380007.

4.      Sahajanand Arcade, Drive-in-132 Ring Road Cross, Helmet Chowk, Ahmedabad.

 

 

 

 

Vendor Signature

With Seal & Date

 

 


 

 

Annexure-III (Contd)

Sl.

No.

HQ

PC

Brand/Confi.

Display

Printer(Laser Jet/Ink Jet)

Remarks

I

Custom House

 

 

 

 

1

Commr

HP/2.00GHz/P4/2GB/150GB

LCD

HP

L J

PC & Printer are under warranty

2

ADC(Tech)

Wipro/2.00/AMDAthlon Dual Core/1024MB/150GB

LCD

HP6500

I J

--

3

JC(P&E)

HP/2.00/AMDAthlonDual Core/4096MB/150GB

LDC

SOX 4521-F

L J

--

4

AC(Prev)

HP/2.00GHz/P4/1GB/150GB

LCD

HPPSC1315

I J

--

5

PA-COMMR

HP/2.60GHz/P4/512MB/40GB

CRT

HP1010

I J

--

6

PA-ADC

Wipro/1.00GHz/Cel/256MB/20GB

CRT

HP5748

I J

--

7

DMC

Wipro/2.00/AMDAthlon Dual Core/1024MB/150GB

CRT

HP 1010

L J

--

8

Do

HP/2.40/Cel/512MB/40GB

CRT

HP 5160

I J

--

9

Do

IBM//1.00/P4/128MB/40GB

CRT

HP K5400

I J

--

10

TRC

HP/3.00/P4/512MB/20GB

CRT

HP1010

L J

--

11

O&M

HP/1.60/P Dual core/ 1GB/20GB

CRT

HP3325

I J

--

12

Legal

Vintron/1.80/P4/512MB/40GB

CRT

--

--

--

13

Legal

AOC/2.00/PDual Core /1GB /150GB

CRT

HP1020

L J

--

14

O&A(Supdt)

AOC/2.00/PDual Core /1GB /150GB

CRT

--

--

--

15

O&A(Section)

LR4G/1.70/Cel/512MB/40GB

CRT

HP/1010

L J

--

16

Do

IBM/1.60/PDual Core /1GB /80GB

CRT

--

--

--

17

Tech (Supdt)

Acer/1.60/P4/128MB/20GB

CRT

--

--

--

18

Tech(Section)

HP/3.00/P4/256MB/20GB

CRT

HP1020

L J

--

19

Do

HP/300/P4/256MB/20GB

CRT

HP1020plus

L J

--

20

Vig(Supdt)

HCl/3.00/P4/512MB/20GB

CRT

--

--

--

21

Vig.(Section )

HCL/2.66/P4/512MB/40GB

CRT

HP1020

L J

--

22

ADM

HP/2.00/P4/1GB/150GB

LCD

HP M1319f

L J

PC is under warranty

23

Estt

HCL/1.80/P4/512MB/40GB

CRT

HP1020plus

L J

--

24

Estt

Vintron/1.70/P4/512MB/40GB

CRT

HP 3325

I J

--

25

RRA

Philip/2.00/Cel/256MB/40GB

CRT

HP 4110

I J

--

26

Do

AOC/2.00/P4/1GB/150GB

CRT

HP1010

L J

--

27

Computer/server

HCLserver/1.80/P4/256ECC/40GB SCSI

CRT

--

--

--

28

-do-

ACERserver/1.80/P4/256ECC/40GB SCSI

CRT

--

--

--

29

-do-

Ass/1.70/Cel/128MB/40GB

CRT

HP1020

L J

--

30

Computer Sect.

Acer/1.80/P4/256MB/40GB

CRT

--

--

--

31

-

KVM Switch

 

 

 

--

II

Jivabhai Mansion

 

 

 

 

 

 

RRA Section- Ground Floor

 

 

 

 

 

1

RRA (Supdt)

HP/2.00/PDualCore/1GB/ 150 GB

LCD

--

 

PC is under  Warranty

2

RRA

HP/2.80/P4/512MB/80GB

CRT

HP1007

L J

--

3

Do

HCL/2.66/P4/256MB/40GB

CRT

HP1007

L J

--

 

CAAP- Ist floor

 

 

 

 

 

4

CAAP(Supdt)

HCL/2.00/PDualCore/1GB/150GB

LCD

Panasonic KX FLB 882

L J

--

5

CAAP Section

Acer/2.00/PDualCore/1GB/ 150GB

LCD

HP1007

L J

--

 

Preventive-

Ist  floor

 

 

 

 

 

6

AC/DC

HP/2.00/PDualCore/1GB/ 150GB

CRT

--

 

--

7

Group-I

Microtek/1.00/P3/256MB/20GB

CRT

HP1020

Plus

L J

--

8

Do

Vintron/1.60/PDualCore/1GB/80GB

CRT

HP1020

L J

--

9

Group-II

HCL/1.80/P4/256MB/40GB

CRT

HP1010

L J

--

10

Do

HCL/3.00/P4/512MB/40GB

CRT

HP640C

I J

--

11

Group-III

AOC/2.00/PDualCore/1GB/ 150GB

CRT

HP1020Plus

L J

--

12

Do

HCL/1.80/P4/512MB/40GB

CRT

--

--

--

13

Group-IV

HCL/3.00/P4/256MB/40GB

CRT

HP1020

L J

--

14

Do

HCL/3.00/P4/128MB/40GB

CRT

--

 

--

 

Audit Section-2nd floor

 

 

 

 

 

15

DC/AC (Audit)

Acer/2.00/CelDualCore/1GB/ 150GB

CRT

--

--

--

16

Audit Section

AOC/2.00/PDualCore/1GB/ 150GB

CRT

HP1020

L J

--

17

Do

HP/2.80/P4/256MB/40GB

CRT

--

--

--

18

Audit Party-I

IBM/2.79/P4/256MB/40GB

CRT

HP1020

L J

--

19

Audit Party-II

HCL/1.00/P3/256MB/20GB

CRT

HP1007

L J

--

20

Audit Party-III &IV

Assembled/2.00/P Dualcore/1GB/150GB

CRT

--

--

--

22

Audit Party-V

Intex/1.70/Cel/512MB/40GB

CRT

HP1020

L J

--

23

Audit Party-VI

Compaq/2.61/AMD Athlon/512MB/150GB

CRT

HP3550

I J

--

24

Audit Party-VII

HP/2.00/PDualCore/1024MB/150GB

CRT

--

--

--

25

Audit Party-VIII

HP/2.00/PDualCore/1024MB/150GB

CRT

HPD1360

I J

--

 

CAO Section-3rd floor

 

 

 

 

 

26

CAO Section

HP/2.00/PDualCore/1GB/150GB

LCD

HP1020

L J

PC is under Warranty

27

Do

HCL/1.70/Cel/1024MB/40GB

CRT

HP1007

L J

--

28

Do

HCL/1.70/Cel/1024MB/40GB

CRT

HP1007

L J

--

29

Do

HCL/1.80/P4/256MB/40GB

CRT

DOT Matrix TVS HD 745

DOT

--

 

Divisional Office-Division-I- Ground floor

 

 

 

 

 

30

AC-Division-I

AOC/2.00/PDualCore/1GB/150GB

CRT

HP640C

I J

--

31

Comp. Section

Compaq/1.00/P3/512MB/20GB

CRT

--

--

--

32

Do

Microtek/1.60/PDualCore/CRT/1GB/80GB

CRT

--

--

--

33

Do

Compaq/1.00/PDula Core/256MB/20GB

CRT

HP3550

I J

--

34

Do

Compaq/1.0P3/512MB/80GB

CRT

--

--

--

III

Vidhalaya Chamber

 

 

 

 

 

 

Division-IV-1st floor

 

 

 

 

 

1

AC/DC

HP/2.00/PDualCore/1GB/150GB

LCD

--

--

--

2

PA to AC

HP/3.00/P4/256MB/80GB

CRT

HP1020Plus

L J

--

3

Supdt (TR/Adj.)

HCL/3.00/P4/256MB/80GB

CRT

HP1020Plus

L J

--

4

Demand Section

HP/3.00/P4/1GB/80GB

CRT

HP1020

L J

--

5

Refund Section

-/1.70/P4/1024MB/40GB

CRT

--

--

--

6

Supdt (Audit)

HP/2.00/PDualCore/1GB/150GB

LCD

HP 1007

L J

--

7

Supdt (Tech)

AOC/3.00/P4/256MB/40GB

CRT

--

--

--

8

Adm Section

HCL/1.00/P3/256MB/20GB

CRT

--

--

--

9

Staff Section 

HP/2.00/PDualCore/1024MB/150GB

LCD

--

--

--

 

Ranges of Division-I 2nd floor

 

 

 

 

 

10

Range-I

Compaq/1.00/P3/512MB/20GB

CRT

--

--

--

11

Range-II

Microtek/1.70/Cel/512MB/40GB

CRT

--

--

--

12

Range-III

Frontak/1.60/P4/512MB/40GB

CRT

--

--

--

13

Range-IV

HCL/3.00/P4/512MB/40GB

CRT

HP1020 plus

L J

--

14

Range-V

HCL/1.70/Cel/512MB/40GB

CRT

--

--

--

 

Division-II- 3rd floor

 

 

 

 

 

15

AC/DC

Microtexk/

CRT

HP 1020

L J

--

16

Tech. Section(Supdt)

HCL/1.70/CEL/256MB/40GB

CRT

HP1020

L J

--

17

Tech. Section

HP/3.00/P4/256MB/80GB

CRT

HP 1020

L J

--

18

O&A Section

HCL/1.70/CEL/256MB/40GB

CRT

--

 

--

19

Adm. Section

Sensec/

CRT

--

 

--

20

Range-I& III

Microtek/1.70/CEL/1024MB/20GB

CRT

HP 1020

L J

--

21

Range—II

HP/3.00/P4/1024MB/80GB

CRT

HP 3745

I J

--

22

Range-IV

HCL/1.70/Cel/256MB/40GB

CRT

HP/1020

L J

--

23

Range-V

Sensec/

CRT

HP3745

I J

--

IV

Sahajanand Arcade

 

 

 

 

 

 

Division –III -3rd floor

 

 

 

 

 

1

Computer Section

Compaq/865/P3/512MB/40GB/

CRT

KM-1635

I J

--

2

Audit/Offence

Assembled/697/P3/256MB/10GB

CRT

--

 

--

3

Registration

HP/2.10/PDualCore/512MB/150GB

CRT

--

 

--

4

Statistics

HP/1.60/PDualCore/1GB/80GB

CRT

HP1020Plus

L J

--

5

Establishment

HP/300/P4/512MB/80GB

CRT

ML-1610 Mono

L J

--

6

Range-I

HCL/3.20/P4/512MB/80GB

CRT

HP1007

L J

--

7

Range-II

HCL/3.20/P4/512MB/80GB

CRT

--

 

--

8

Range-III

HCL/3.20/P4/512MB/80GB

CRT

--

 

--

9

Range-IV

HCL/3.20/P4/512MB/80GB

CRT

--

 

--

10

Range-V

HCL/3.20/P4/512MB/80GB

CRT

HP1020Plus

L J

--

11

Range-V(Supdt)

HP/2.00/PDual Core/1GB/80GB

LCD

--

 

--

 

Division-V- 4th floor

 

 

 

 

 

12

AC/DC

HP/3.00/P4/512MB/80GB

CRT

--

--

--

13

DMC

HP/3.00/P4/512MB/80GB

CRT

HP1010

L J

--

14

Audit

Compaq/1.00/P3/256MB/40GB

CRT

--

--

--

15

Range-I

Frontech/2.00/Cel/128MB/40GB

CRT

HP1020

L J

--

16

Range—II

Frontech/2.00/Cel/256MB/40GB

CRT

HP1007

L J

--

17

Range-III

Frontech/2.00/Cel/256MB/40GB

CRT

--

--

--

18

Range-IV

Frontech/2.00/Cel/256MB/40GB

CRT

HP1020

L J

--

19

Range-V

Frontech/2.00/Cel/256MB/40GB

CRT

--

--

--

20

Range-V

HP/2.00/PDualCore/1GB/150GB

CRT

HP1020

L J

--

 


 

 

Annexure-IV

 

Technical requirements for awarding of Comprehensive Annual Maintenacne Contract of Computers & their peripherals

 

(Technical Bid)

1.

Name of the Organisation/Firm

 

2.

Name(s) of the Proprietors/Partners/Director

 

3.

Registered Address, Telephone & Fax No.

 

4.

Other Address of any branches with their telephone No. and Faxes

 

5.

Whether firm is registered under Sales Tax Act, (Annexure –I)

 

6.

Whether firm is registered under Service Tax Act (Annexure-II)

 

7.

Permenant Account Number of the firm. Copy of Pan Card to be attached (Annexure –III)

 

8.

Provident Fund Number allotted by Regional Provident Office, if applicable. Copy of the same to be attached. (Annexure –IV)

 

9.

Total Engineer working under this firm.

 

10

Total staff except above Engineer working under this firm.

 

11

Name(s) of the Public Sector/Govt Organisation to whom similar services have been provided by the firm (Please attach the service Certificate from  Govt. Office/Public Sector)

 

12

Name of the website, email i-d etc if available

 

 

Signature with date_______________________________________

 

Name of the Firm________________________________________

 

Seal_______________________________________

 

 

Financial Bid ( in separate sealed cover)

 

1.      Standard Peripherals like KBD/Optical Mouse/CD ROM are included in each and every computer.

2.      Cetain only 15”/17” CRT/LCD (where CPU upgraded) are included.

3.      Laser-TEFLON Part of AMC only.

4.      Where ever HP/HCL under warranty, minor SO related problems should be attended in case of emergency. How ever department will log the call with HP/HCL.

5.      Financial Bid should be separate and taxes/other charges should be mentioned clearly.

6.      For rejected Technical Bids, respective Financial Bid will not be opened.

 

 

Total Nos. (Only taken for AMC. Certain PCs & printer which are under warranty not included).

 

Summary

Nos.

 

PC

97

 

CRT

92

 

LCD

05

 

Server

02

 

Laser Printer

48

 

Inkjet Printer

16

 

KVM Switch

01

 

 

Addresses where computers are installed:

 

1.      Custom House, Nr. Income Tax Circle, Ahmedabad- 380009

2.      Jivabhai Mansion, B/H Ashram Road Police Chowki, Ahmedabad- 380009

3.      Vidyalaya Chambers, Nr Paldi Char Rasta, Paldi, Ahmedabad- 380007.

4.      Sahajanand Arcade, Drive-in-132 Ring Road Cross, Helmet Chowk, Ahmedabad.

 

 

Total AMC Cost for 1 year from date of order

Rs.

 

Taxes

Rs.

 

Other charges

Rs.

 

Total charges for 1 year (including 1 Engineer on site)

Rs.

 

 

 

                                   

Vendor Signature

With Seal & Date